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Overview

Description

ZEN.COM is an innovative European digital wallet and payment gateway offering personal and business accounts, multi-currency features, zero-fee currency exchange, and instant cashback on purchases.

General Info

Address
M. Valančiaus g. 1A-201, LT-03155 Vilnius, Lithuania
Phone number
+370 5 214 0930
Identification number
304749651
CEO
Dawid Rożek
COB
Dawid Rożek
Email
hello@zen.com
Full name
ZEN.COM UAB
Name
ZEN LT
Website
https://www.zen.com/
Social Media
SWIFT code
ZENC2V22
Year of foundation
2018

Overview

Features
ATM support, Cryptocurrency exchange, Expense Management Tools, International Transfers
Supported languages
Czech, English, French, German, Hungarian, Italian, Polish, Romanian, Spanish, Ukrainian
Mobile App
iOS, Android, Web
Commissions
Medium-Low
Products
Payment Cards - CashbackCard, Payment Cards - Travel
Crypto-Friendly

Risk Acceptance Level
Low risk
AML Tolerance
Low
Account Currency
AED, AUD, BGN, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, RSD, SEK, SGD, THB, TRY, UAH, USD, ZAR
International Transfers
Faster Payments, SEPA / SEPA Instant, SEPA, SWIFT
Card Networks / Card Schemes
Mastercard, Visa
Company Type
Digital Bank, Digital Wallet, EMI, PSP, Payment Gateway, Payment Processor
Customer Segment
Individuals, Legal Entities
Business focus
Card Acquiring, Card Issuing, Cross-border Payments, Digital Banking, FX, Merchant Payments, Merchant Services, Open Banking, Payment Gateway, Payment Processing
Country of registration
Lithuania
Regulators
LB
License type
E-Money Institutions (EMIs)

Area served

Europe
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Pros & Cons

Pros

  • Instant Virtual Cards. Instant issuance of virtual cards right after opening an account or in just a few clicks

  • Direct Integration with Exchanges. Direct integration or partner gateways with popular crypto exchanges (fast and cheap deposits/withdrawals)

  • Remote Account Opening. Ability to open an account entirely online (including video verification) without visiting a branch. Crucial for non-residents

  • Multi-Currency Accounts. Ability to open and conveniently manage accounts in different currencies within a single dashboard

  • Fast International Transfers. Fast processing of international transfers (SWIFT, SEPA, etc.) with minimal delays

  • Cashback & Rewards. Loyalty program offering high cashback percentages or bonus miles on purchases

  • Crypto-Friendly Policy. Favorable stance on cryptocurrency transactions, with no account freezes for P2P transfers and exchange transactions

  • Zero Account Maintenance Fees. No monthly account maintenance fees (with no hidden conditions)

Cons

  • High Card Issuance/Delivery Fees. Expensive fees for physical card issuance or delivery (especially international)

  • No Remote Onboarding. Inability to open an account remotely, requiring mandatory personal presence at a bank branch

  • Hidden Fees & Commissions. Presence of non-obvious fees (for bank statements, account inactivity, SMS alerts, etc.)

  • Slow Customer Support Response. Slow customer support service, long response times in chats, or extended waiting times on the line

  • Strict Account Minimums. Requirement to maintain a high minimum account balance to avoid penalties or fees

  • Strict Crypto Restrictions. Strict policy regarding cryptocurrencies: account freezes for transactions related to crypto or P2P

  • Expensive International Wire Transfers. High fixed fees or unfavorable exchange rates when sending or receiving international wire transfers

  • High Out-of-Network Fees. High fees for cash withdrawals at out-of-network ATMs or abroad